Privacy Policy

Alfred Lewis Engineering respects the confidentiality of customer, supplier and enquiry information.

This privacy policy explains how we collect, use, hold and disclose personal information through this website, enquiry forms, downloadable resources, email, phone contact and related business dealings.

It applies to Alfred Lewis Engineering Pty Ltd, also trading as Alfred Lewis Engineering.

1. Information we collect
We may collect personal information when you contact us, complete a form, download a resource, submit drawings or send an enquiry.
This may include:

• Name.
• Job title.
• Company name.
• Email address.
• Phone number.
• Business address.
• Industry sector.
• Enquiry details.
• Uploaded drawings, photos, part descriptions or RFQ documents.
• Information about current supply arrangements, repeat demand, inspection needs, timing and commercial requirements.
• Website usage data, such as pages visited, form interactions and referral source.

We generally collect business contact information. We do not seek sensitive personal information.

2. Drawings, technical files and commercial information
Customers and prospects may provide drawings, photos, specifications, part lists, material requirements, inspection records, supplier information or other technical
documents.

We treat these files as confidential business information. They are used to assess technical fit, prepare quotations, support component supply reviews, manufacture
approved work, manage inspection requirements and maintain customer records.

We do not publish, sell or share customer drawings or technical files for marketing purposes without permission.

3. How we collect information
We collect information when you: 

• Use the website.
• Complete a contact form or resource form.
• Start a component supply review.
• Send drawings or photos for review.
• Email or call us.
• Request a quotation.
• Become a customer or supplier.
• Deal with us through an existing customer account.

We may also receive information from your employer, colleagues, contractors, suppliers or publicly available business sources.

4. Why we collect and use information
We collect and use information to:

• Respond to enquiries.
• Review component supply requirements.
• Assess whether a part, part family or customer requirement is a fit for ALE.
• Prepare quotations.
• Manage customer and supplier relationships.
• Manufacture and supply approved work.
• Manage inspection, drawing control, dispatch, invoicing and after-sales records.
• Provide downloadable resources and follow-up information.
• Provide downloadable 
• Improve the website and enquiry process.
• Meet legal, accounting, insurance and record-keeping obligations.

We may also use business contact details to send relevant information about ALE services, resources or customer programmes. You can opt out of marketing emails at
any time.

5. Disclosure of information
We may disclose information where reasonably necessary to operate the business.
This may include disclosure to:

• ALE staff and contractors.
• IT, website, CRM, email, accounting and cloud service providers.
• Professional advisers, including accountants, insurers, lawyers and auditors.
• Subcontractors or external processors involved in approved customer work, such as heat treatment, coating, plating, anodising, laser cutting, gear cutting or other
  external operations.
• Freight, logistics and delivery providers.
• Regulators or authorities where required by law. Where technical files need to be shared with an external processor, we only share what is reasonably needed for the work.

6. Overseas disclosure
Some service providers used for website hosting, email, cloud storage, analytics, CRM or software support may store or process information outside Australia.

Where practical, we use established business systems and take reasonable steps to protect information handled through those systems.

7. Cookies and website analytics
This website may use cookies, analytics tools and similar technologies to understand website traffic, page use and enquiry behaviour.

Cookies may collect technical information such as browser type, device information, IP address, pages viewed and referral source.

You can manage cookies through your browser settings. Some website functions may not work properly if cookies are disabled.

8. Security
We take reasonable steps to protect personal information, customer files and business records from misuse, interference, loss, unauthorised access, modification or
disclosure.

This may include controlled access, password protection, secure storage, business system controls and staff handling procedures.

No website, email system or cloud service can be guaranteed as completely secure. Do not submit highly sensitive or export-controlled technical information through the website unless ALE has confirmed the correct handling process with you.

9. Retention
We keep information for as long as reasonably needed for the purpose for which it was collected, including customer service, quality records, repeat supply, legal, accounting, insurance and business record purposes.

Technical and manufacturing records may be retained for longer where they relate to repeat components, inspection history, drawing revision control or customer account history.

10. Access and correction
You may ask us to provide access to personal information we hold about you.

You may also ask us to correct information if it is inaccurate, out of date, incomplete or misleading.

We may need to verify your identity before responding. In some cases, access may be limited where permitted by law, for example where information relates to another
person, confidential commercial material or legal obligations.

11. Complaints
If you have a privacy concern, contact us first so we can review it.

Privacy contact:

Alfred Lewis Engineering
152 Woodlands Dr, Braeside, VIC 3195
Email: info@alfredlewis.com.au
Phone: 03 9580 8652

Please include enough detail for us to understand the issue and respond.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (https://www.oaic.gov.au/).

12. Changes to this policy
We may update this privacy policy from time to time.

The current version will be published on this website.